This website and the services described on it are developed and operated by the developer Fudis, acting on behalf of Haikou Fudi E-Commerce Co., Ltd. This Privacy Policy explains how Haikou Fudi E-Commerce Co., Ltd. collects, uses, stores and protects personal information when you visit our website, submit an inquiry, or use our fulfillment and parcel forwarding services.
We want every visitor and every client to feel confident that their information is handled fairly and carefully. This policy is written in plain language so you can understand exactly what happens to the personal data you give us. It applies to the website hosted at www.fudi.autos as well as to the fulfillment services we provide from our office in Haikou, China.
By using this website or our services, you agree to the practices described in this policy. If you do not agree with any part of it, you should not use the website or provide us with your personal information.
We collect only the personal information that is needed to answer your questions, prepare shipments, and run the fulfillment service properly. The types of information we may collect include the following.
When you contact us, we may collect your name, your email address, your telephone number, and your preferred communication method. This helps us recognize who is writing and allows us to reply to you directly.
If you create an order or an account with us, we may collect your business name, the delivery addresses for you and your customers, the contents and weight of your parcels, your payment information, and your order history. This information is required to fulfill your orders correctly.
Like most websites, our servers may record basic technical details such as your internet protocol address, the type of browser you use, the pages you visit, and the date and time of your visit. This technical data helps us keep the website working and understand how it is used.
As part of our quality check service, we may take photographs of your goods and the packaging. These images support the record of each shipment and are shared only with the client who owns the items.
We receive personal information in three main ways.
In every case we collect only what is reasonable and necessary for the purpose at hand. We do not buy personal data from outside sources or build unsolicited profiles of ordinary visitors.
We use your information only for clear and legitimate purposes. These include the following.
We will not use your personal information for purposes that are incompatible with those listed above. If we ever wish to use your data for a new and unrelated purpose, we will explain that purpose to you first.
Where the data protection law of your region requires a legal basis for processing personal information, we rely on one or more of the following grounds: the performance of a contract with you, the carrying out of steps requested by you before entering a contract, our legitimate interest in operating an efficient fulfillment service, your consent where we have asked for it, and compliance with a legal obligation.
When we process information based on consent, you may withdraw that consent at any time without affecting the lawfulness of any processing we carried out before you withdrew it. To withdraw consent you can simply stop using the service or contact us using the details in this policy.
Our business is based in Haikou, China, and the principal records of our fulfillment service are kept in secure facilities in China. We may also use service providers who store or process data in other countries in order to support the website, communications, and payment handling.
Where personal information is transferred to another country, we take reasonable steps to keep it protected with safeguards similar to those described in this policy. Any transfer is made only for a legitimate business purpose connected with your order.
We keep personal information only for as long as it is needed for the purpose for which it was collected, plus any period required by law. In practice, this means the following.
When the retention period ends, we delete or anonymize the information so that it can no longer be linked to you.
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, alteration and disclosure. These measures include secure data storage, access controls that limit who in our team can view personal data, encryption where appropriate, and careful handling of physical records such as waybills.
Our staff are trained to treat personal information with care and to use it only for the purposes described in this policy. While no method of transmission or storage is completely secure, we work hard to keep your data safe and review our protections regularly.
Depending on where you live, the law may give you certain rights in relation to your personal information. These may include the right to request access to the data we hold about you, to ask us to correct inaccurate information, to ask us to delete your data, to object to or restrict certain processing, and to receive a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within the time allowed by applicable law. We may ask you to confirm your identity so that we can keep your data safe.
Our website and services are intended for use by adults and are not directed at children under the age of sixteen. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without the consent of a parent or guardian, please contact us and we will take reasonable steps to remove that information.
The website may contain links to other websites, and our fulfillment service may rely on third-party tools for payments, forms, analytics and communications. These third parties have their own privacy policies, and we encourage you to read them. We are not responsible for the privacy practices of websites that we do not operate.
Where a third-party service collects information for us, we make sure that the collection is limited to what we need and that the provider agrees to use the data only for that purpose.
Because our business serves clients in more than sixty countries, personal information related to an order may be transferred internationally as part of normal fulfillment work. For example, a delivery address is necessarily shared with the courier and border authorities in the country of destination.
When such a transfer takes place, we rely on appropriate safeguards and on the legitimate need to complete the shipping service. Where the law requires a specific safeguard for a particular transfer, we will put that safeguard in place before the data leaves our systems.
Fulfillment work depends on accurate records, so we ask you to keep your account details current and to review order instructions before confirming them. If a delivery address, reference code, or contents declaration is wrong, tell us as soon as you notice and we will correct the record before dispatch wherever the parcel has not yet left the building.
You may request a copy of the personal information we hold about your account, ask us to correct anything inaccurate, or ask us to delete records that we are not required to keep. We answer access requests within a reasonable time after confirming who you are, and we explain in plain language anything that we must retain for tax, customs, or dispute reasons.
Requests are free of charge in almost every case. If a request is unusually repeated or unreasonably broad, we may charge a small administrative fee or ask you to narrow it, and we will explain why before doing any work.
We may update this Privacy Policy from time to time to reflect changes in our services, in technology, or in the law. When we make a material change, we will post the updated policy on this page and update the effective date shown at the top. We encourage you to review this page occasionally so that you stay informed about how we protect your information.
If we make a change that would use your personal information in a way that is materially different from that described here, we will provide notice before the change applies to you.
When you create an account or submit a contact form, you may be asked whether you wish to receive operational updates from us, such as shipment status notices, consolidation summaries, or policy announcements. These communications are part of the fulfillment service and are not advertising. We separate them clearly from any optional marketing messages.
If you have opted in to optional updates and later change your mind, you can withdraw that consent at any time by replying to any message or by writing to office@fudi.autos. Withdrawal takes effect within a reasonable processing period, and it does not affect the lawfulness of messages already sent. Opting out of optional updates never affects your core service notifications, because those are needed to complete the work you asked us to do.
We keep a record of your communication preferences alongside your account so that our staff can honor them consistently. If two people share one contact address, the most recent instruction we receive for that address is the one we follow. We do not sell contact information, and we do not rent subscriber lists to third parties for their own promotions.
You can also ask us to confirm which optional communications, if any, you are currently subscribed to. We will answer with a short summary so that you can correct anything that looks out of date.
Some routine parts of fulfillment run automatically. For example, incoming parcels may be matched to your account by barcode, storage shelves may be assigned by available space, and consolidation plans may be prepared by software that balances weight and box dimensions. These automated steps use only the operational data needed to complete your instructions.
No automated decision determines whether you may open or keep an account. Decisions about service restrictions, payment holds, or account closure are made by our staff after reviewing the specific facts of the case. If an automated process makes an obvious mistake, such as matching a parcel to the wrong reference number, our team corrects it once the error is reported.
You may ask whether a specific decision about your account was made by a person or by an automated tool. We will tell you which it was, explain the information relied on, and give you a way to request human review where one has not already occurred. This keeps responsibility with people while still letting software handle repetitive tasks quickly.
Where we improve these internal tools, we test them against historical cases first so that accuracy is maintained before any change goes live.
If you have any question about this Privacy Policy or about how we handle your personal information, please contact us. We are glad to explain our practices and to help resolve any concern.
Haikou Fudi E-Commerce Co., Ltd.
Rm 1817-12, 18/F, Jialing International Building, No. 36 Guomao Road, Longhua District, Haikou - 570000, China (CN)
Email: office@fudi.autos Telephone: +1701707079
If you are not satisfied with our response, you may also contact the data protection authority in your country or region. We cooperate with regulators and take every complaint seriously.